We maintain a keen focus on providing a quality and cost-effective service to maximise return on investment, strengthening our relationships and reputations within the industry.

We have been established as a 100% Automotive based call centre business since 2004 and operate in 2 locations in the South of England which cover the whole of the UK, with a subsidery business based in Dusseldorf Germany for our German partners. Our main office is based in the South East and houses our main IT Support and business hub. Each contract has its own designated area which is exclusively allocated with the company's name. All of our agents are based on our premises and work with the latest telecoms technology which allows the monitoring of all calls - their length and frequency - while recording every call made in and out of our site.


Our locations allow us to keep our costs down but more importantly attract and retain a workforce that is highly trained and motivated to succeed. With this, our attrition rates are among the lowest in our sector.

Many of our agents are highly qualified, bringing life-skills and maturity to our organisation - many of whom bring with them direct experience and knowledge of the motor industry. As well as our agents being experienced, they also hail from many parts of the UK, moving to the area to take advantage of the quality of life that is enjoyed both north and south.


Our commitment to product knowledge is second to none. This knowledge is continuously updated through on-going training programmes to ensure our teams know exactly how to promote the features, advantages and benefits of the services you are offering.

By employing outstanding people, technology and procedures we are able to guarantee that we are the best in the business. We currently operate a fully integrated training programme that allows us to train our staff regularly, ensuring that they have all of the sales skills required to ensure the maximum return from your customer database.


OTT works to offer its customers and employees the best service possible. We are performance driven to continually improve levels of efficiency and excellence. We make sure that each person within our group of companies is treated with the respect and dignity they deserve. We educate our workforce so that they may have the knowledge and empowerment to help preserve our environment's precious resources for future generations. Each year we implement meaningful, lasting changes across our business to ensure that we adhere to the laws and ethics to make sure we do our best improve our processes

© 2015 - 2018 OTT