New Apprentices!
OTT would like to welcome three new young apprentices who have joined us for 2018 and beyond. We are strong believer in talented individuals who are able to build confidence and knowledge in a sales and marketing environment.
Welcome.
Welcome to our new clients!
OTT would like to welcome our latest dealerships who have signed up to our EVHC programme. Our agents have already booked in excess of £1000.00 after just a few hours calling. We are continuing the expansion to the team and welcome new clients to be apart of something great. We work alongside your staff , we manage your data and ensure any backlog of calls are completed and the EVHC amber records are maintained going forward. For any further information please feel free to contact us here or sean@ottauto.co.uk 0800 1244377 07931139608
Time For Review
How often in a 12 month period do you review your processes
I suppose it goes back to the old saying, “If it isn’t broke don’t fix it”.
What though if it isn’t broke, it is working but other dealerships seem to be doing better? From your point of view everything is going brilliantly, but at the monthly meetings you aren’t top of the leader-boards? What are the other sites doing that you aren’t? Time to review the process.
Every dealership wants to have the coveted number one spot for sales and aftersales, the very best teams and processes. Whether you score yourself against other dealers within your group or national franchise tables, if you are mid-lower table it is time to see what the others are doing.
OTT assists some of the most dynamic and fast growing dealer groups in the UK, we know what it takes to be at the top of the charts.
We are far more than a call centre, we get to the bare bones of customer satisfaction and getting them to use your branches instead of the independents. At the end of the day your success relies on customers using your branches, without them the best teams in the world are going to fail. With detailed reports and feedback on all our services we are able to pin point exact reasons for customers going elsewhere, we notate all conversations and record all calls. If a customer is not happy and there is something we can do to win them back, you will know about it.
I am sure that all dealerships have customers who are unhappy and do not even know about it. Losing customers without the chance to rectify the issues is painful and handing the competition your business. We do our best to make sure you retain as much custom as possible.
If you are looking to review your process, maybe looking for a good system to become a great one, pushing you up the scoring tables then speak to us. We will help you get there.
Let OTT take care of your VHC calls.
At OTT our mission is to ensure each and every clients needs are catered for to the highest of standards.
We treat your customers carefully and honestly with our bespoke dealerships solutions.
VHC - Vehicle Health Check
Our VHC sales department is booming and due to both expansion and growth we are looking for new clients. We have a department of ex technicians ready to follow up both Amber and Red work from outstanding VHC records.
Our philosophy and process is simple.
System & pricing - whether you use Kerridge , Pinnacle , MDF360 , Links , Super Service or VHC Tracker and many other DMS solutions we have trained staff to fit all system needs. We are up to date with many manufacturer dealer pricing systems. Analyse the calling data - Once we have analysed the quality and volume of the records we will then staff the account with the appropriate numbers. Data cleanse - in some instances the database requires a cleanse, more often then not their can be a number of older passed dated records. We can either clear or call these depending on the requirements you need. BOOKINGS - the key element.Return on investment
Providing the data supplied is of a reasonable standard we can guarantee you a positive return on your monthly investment. Many of our current clients see bookings value exceed £5,000 in retail work per month. Our fixed monthly fee is substantially less.
We quite often book service or MOT appointments from customers due at the time of the call , we also update customer records to ensure data captured is maintained.
We regularly report back to you our outcomes gained and bookings for complete transparency.
Please contact 0800 1244377 or email sean@ontargettelemarketing.co.uk if you require any further information.
Spring Budget: What does it mean for the motor industry?
Click the link below to find out more information
http://cardealermagazine.co.uk/publish/todays-budget-mean-motor-industry/131121
New Website Launch - July 2015
On Target Telemarketing is delighted to announce the launch of their new website. The new site incorporates its social media feeds which have daily activity and updates as well as the new enhanced client area which incorporates the client on line reporting suite.
