How often in a 12 month period do you review your processes
I suppose it goes back to the old saying, “If it isn’t broke don’t fix it”.
What though if it isn’t broke, it is working but other dealerships seem to be doing better? From your point of view everything is going brilliantly, but at the monthly meetings you aren’t top of the leader-boards? What are the other sites doing that you aren’t? Time to review the process.
Every dealership wants to have the coveted number one spot for sales and aftersales, the very best teams and processes. Whether you score yourself against other dealers within your group or national franchise tables, if you are mid-lower table it is time to see what the others are doing.
OTT assists some of the most dynamic and fast growing dealer groups in the UK, we know what it takes to be at the top of the charts.
We are far more than a call centre, we get to the bare bones of customer satisfaction and getting them to use your branches instead of the independents. At the end of the day your success relies on customers using your branches, without them the best teams in the world are going to fail. With detailed reports and feedback on all our services we are able to pin point exact reasons for customers going elsewhere, we notate all conversations and record all calls. If a customer is not happy and there is something we can do to win them back, you will know about it.
I am sure that all dealerships have customers who are unhappy and do not even know about it. Losing customers without the chance to rectify the issues is painful and handing the competition your business. We do our best to make sure you retain as much custom as possible.
If you are looking to review your process, maybe looking for a good system to become a great one, pushing you up the scoring tables then speak to us. We will help you get there.
